Never rings back.
I ring again and this time I'm on hold for 24 minutes. I get some Indian dude. It’s cliche city for God's’ sake. The line's really bad and I can’t understand what the hell he's saying, there's no way I'm hanging up and trying again. I manage to convey the message that I've already reported the fault, and I just want to talk to the same guy. He wants to go through the whole procedure again.
I am very close to screaming. Seriously.
Finally he says someone will come and take a look...in 5 days...they'll turn up whenever they want. And no, they can’t call first, you’ll be on a priority list. At the friggin bottom most likely.
Days later, Sparky No. 2 turns up out of the blue and does a quote for the A/C's. (Do they really rely on people just staying at home waiting for them to turn up?) He can have them in at the end of the week. Nice. Pretty expensive, but we check his price against some companies on the web and it looks close. We ring back to confirm our order.
“OK. When? Can you give me a day and a time? PLEASE.”
“Well..maybe Wednesday, sometime, maybe.”
I get on the net, somehow it's still working, and have a look at the stock market. It’s crashing. We lose $17,000.